Security and Visitor Services Representative

The Security Department at Mount Auburn Cemetery is seeking an enthusiastic individual to fill the position of Security and Visitor Services Representative. Reporting to the Security Supervisor the Security and Visitor Services Representative is responsible for patrolling the Cemetery grounds throughout the assigned shift and enforcement of Cemetery rules and regulations. The representative displays compassion, sensitivity, and good business ethics in all interactions with clients and visitors.

About this Role:


  • Patrol the Cemetery grounds to provide a security presence and related duties throughout scheduled shift while operating any cemetery vehicle and/or security equipment following safety guidelines
  • Await incoming funerals and escort processions to the grave location in a controlled and orderly manner
  • Explain and enforce the Cemetery’s rules, procedures and regulations to visitors and advise them of violations in a professional manner, remaining sensitive to the physical and emotional needs of visitors and lot owners
  • Assist with the control of traffic entering and leaving the cemetery, which includes interpretive programs and tours, funeral processions, memorial and chapel services, general visitors to the cemetery, and attendees of other cemetery functions
  • Serve as first contact for visitors to welcome them, answer questions and direct them to their desired destinations. Use computerized interment database to locate specific grave locations for visitors as requested
  • Responsible for the opening and or closing of the cemetery grounds and gates or buildings ensuring safe and secure access to visitors or employees
  • Participate in responding to emergencies as needed. Maintain familiarity with all emergency procedures. Investigate complaints, accidents and disturbances on the grounds, and writes detailed incident reports and accident investigation reports. Call fire or police departments in cases of emergency if needed
  • May be required to perform other duties as assigned by the supervisor


  • Driver’s license
  • High School Diploma
  • Ability to communicate to staff, police and emergency responders with cemetery communication equipment
  • Basic computer skills and strong writing skills.
  • Ability to communicate clearly and courteously with all visitors and staff
  • Ability to deal with stressful situations, and to be flexible as work demands change
  • Currently certified in AED, CPR and First Aid or willing to obtain such certification


  • Ability to walk, bend, stand for long periods of time
  • Ability to shovel snow and ice as needed
  • Ability to safely operate Cemetery vehicles


  • Works outdoors in all weather including harsh conditions 
  • Variable between 7:00 AM to 11:00 PM from Sunday to Saturday
  • Weekends are mandatory
  • The actual work schedule will be determined as part of the selection process.

About our Organization:

Mount Auburn Cemetery comprises 175 acres and is situated in Watertown and Cambridge near Boston, Massachusetts. Founded in 1831, and now visited by over 200,000 people each year, Mount Auburn is a National Historic Landmark, recognized as the first “rural cemetery” and the inspiration for the American Parks Movement during the 19th century. As an active cemetery, Mount Auburn inspires all who visit, comforts the bereaved, and commemorates the dead in a landscape of exceptional beauty. As an accredited arboretum, Mount Auburn features 5,000 trees and more than 20,000 plants overall. 

Full time employees are offered a competitive benefits package that includes paid time off, health insurance, and 401K options.

All employees of Mount Auburn Cemetery are “at will’ employees and must adhere to Mount Auburn’s “Business Ethics and Conduct.”

How to Apply

Please send a cover letter and resume (Microsoft Word document or PDF) and include “Security and Visitor Services Representative” in the subject area, to:  

Mount Auburn Cemetery is an equal-opportunity employer. It does not discriminate in employment opportunities on the basis of race, color, ancestry, religion, gender, national origin, age, pregnancy, citizenship status, physical or mental ability, military status, sexual orientation or any other characteristic protected by law.